Posted on April 18
Concierge
Payments
Payments & Refunds
So you want to know more about ordering, and what happens if you aren't the happiest with your order. You're in the right place.
Posted on April 18
Concierge
Payments
Do you have a return policy?
Our policy is that we want anyone who orders anything to be stoked, and if you’re not — we’ll do everything we can to make it right. Just email us and we'll figure it out.
How long does it take to process a return?
Credit card refunds can typically take between 5 and 10 business days to appear on your statement.
When will my credit card be charged after placing an order?
Your credit card will be charged as soon as your order is accepted and processed by us. That generally can take about 24 hours.
What forms of payment do you accept, and what is the currency of prices listed on your website?
The usual line-up. We accept Visa, Mastercard, American Express, and ApplePay. All prices listed on our website are in Canadian Dollars (CAD).
Can I use more than one promo code at checkout?
Unfortunately you are only able to use one at a time. Sorry!
Can I place a wholesale order?
You sure can! Just send an email to hi@anotherroom.io and we’ll send over our look book to get things started.
