Posted on April 18
Main room
Payments & Refunds
So you want to know more about ordering, and what happens if you aren't the happiest with your order. You're in the right place.
Posted on April 18
Main room
Do you have a return policy?
Our policy is that we want anyone who orders anything to be stoked, and if you’re not, we’ll do everything we can to make it right. Just email us and we'll figure it out.
How long does it take to process a return?
Credit card refunds can typically take 5–10 business days to appear on your bank statement.
When will my credit card be charged after placing an order?
Your credit card will be charged as soon as your order is accepted and processed by us. That generally happens within 1–2 days.
What forms of payment do you accept, and what is the currency of prices listed on your website?
The usual line-up. We accept Visa, Mastercard, American Express, and ApplePay. All prices listed on our website are in Canadian Dollars (CAD).
Can I use more than one promo code at checkout?
Unfortunately you are only able to use one promo code at a time. This includes our free shipping offer on purchases of $100 or more within North America.
Can I place a wholesale order?
You sure can! Just send an email to hi@anotherroom.io and we’ll send over our look book to get things started.
